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Brand image and customer behavior in container food courts: The role of social media content and generational differences in Indonesia
, Available Online, March, 2024 Sabar Sutia and Mochammad Fahlevi PDF (360K) |
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Abstract: This study examines the impact of Social Media Advertising Content (SMAC) and Social Media Sales Promotion Content (SMSPC) on Brand Image (BI) and customer behavior (CB) within the emergent context of container food courts in Indonesia. Focusing on Jakarta and Surabaya, which are cities at the forefront of culinary innovation, this study aims to uncover how digital marketing practices shape consumer perceptions and behaviors in this novel sector. The study employed rigorous methodology, including G*Power for sample size determination and SmartPLS for data analysis, and engaged 292 participants through a carefully designed survey. The findings indicated significant relationships between SMAC and SMSPC on BI, and subsequently on CB, underscoring the critical role of social media content in enhancing BI and shaping CB. Additionally, this study examines the generational differences between Generation Y and Generation Z, offering insights into tailored marketing strategies that cater to their distinct preferences. This study enriches academic discourse on the impact of digital marketing in the food industry and provides practical recommendations for practitioners aiming to leverage social media to enhance BI and foster positive CB in container food courts. The insights gained from this study not only illuminate the dynamics of social media marketing in an Indonesian context but also suggest avenues for future research in an ever-evolving digital landscape. DOI: 10.5267/j.uscm.2024.3.024 Keywords: Social Media, Advertising, Promotion, Brand Image, Customer Behavior, Container Food Court
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Measuring gender disparities in the intentions of startups to adopt artificial intelligence technology: A comprehensive multigroup comparative analysis
, Available Online, March, 2024 Sura I. Al-Ayed and Ahmad Adnan Al-Tit PDF (360K) |
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Abstract: This study examines gender differences in attitudes and intentions to adopt artificial intelligence among startup professionals. Utilizing a survey methodology encompassing responses from male and female participants, key constructs including attitude, perceived ease of use, perceived usefulness, and intention to use were analyzed through a comparative lens. The results reveal nuanced disparities between male and female perspectives on AI adoption. While minor differences were observed in the influence of attitude and perceived ease of use on adoption intentions, a significant gender gap emerged in the perception of how ease of use impacts perceived usefulness. These findings underscore the importance of recognizing gender dynamics in shaping attitudes and intentions towards AI adoption, highlighting the need for gender-inclusive strategies in fostering technology adoption among startups. This study contributes to the understanding of gender-specific considerations in AI adoption processes and offers insights for policymakers and industry stakeholders seeking to promote equitable and inclusive technological advancement. DOI: 10.5267/j.uscm.2024.3.023 Keywords: Artificial Intelligence, Startups, Intention, Gender, Saudi Arabia
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The moderating role of perceived environmental uncertainty in the impact of corporate governance on strategy implementation: An agency theory perspective
, Available Online, March, 2024 Maryam Shatem and Azzam Abou-Moghli PDF (360K) |
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Abstract: The study delves into how governance, environmental unpredictability and strategic management intersect, with agency theory offering a framework to comprehend this connection. It is evident how the structure of governance can influence the actions of managers and the results of organizations, amidst evolving conditions. Descriptive analytical approaches were used, and utilized an electronic questionnaire, as the main tool for gathering data. It involved 254 individuals randomly selected from Information and Communication Technology companies in Amman, Jordan including both managers and non-managers. Various statistical techniques, such as inferential methods using SPSS version 26 for Windows were employed to explore research questions and test hypotheses. The study discovered that the perceived uncertainty in the environment plays a role in influencing how corporate governance affects strategy implementation, in information technology firms. The findings suggest. Studying the environment to better grasp and respond to uncertainties. Additionally, it is advised to tailor governance practices and strategies to manage risks and obstacles resulting from shifts. DOI: 10.5267/j.uscm.2024.3.022 Keywords: Agency theory, Governance, Environmental unpredictability, Strategic management
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Utilizing innovation and collective organizational engagement into SMEs’ sustainable competitive advantage
, Available Online, March, 2024 Ayu Desi Indrawati, Armanu, Eka Afnan Troena and Agung Yuniarinto PDF (360K) |
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Abstract: The present study centered on the mediation of innovation and the moderation of collective organizational engagement in affecting human capital (a combination of skill and knowledge) on sustainable competitive advantage and further examined human capital, innovation, and collective organizational engagement impacts on sustainable competitive advantage. Subsequently, this study utilized a quantitative approach, engaging 270 sample frame SME units in Indonesia using a Likert scale questionnaire and examining it using SEM-PLS. The findings demonstrate that human capital positively and significantly impacted innovation and sustainable competitive advantage, indicating that a high level of business skill, business orientation, perception of risk, and know-how management enhances the organization’s innovation capability, creating distinctive, exceptional, and invaluable resources as core competencies of sustainable competitive advantage. This study confirms and advances the RBV theory and previous studies by examining intangible resources' mediating and moderating role, in which innovation contributes to mediating the effect of human capital on sustainable competitive advantage and collective organizational engagement reinforces (moderates) the impact of human capital on establishing sustainable competitive advantage. So, the results of this research illuminate the significance of human capital, innovation, and collective organizational engagement as the organization’s superior resources in manifesting sustainable competitive advantage. DOI: 10.5267/j.uscm.2024.3.021 Keywords: Human capital, Innovation capability, Collective organizational engagement, Sustainable competitive advantage
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The association between CEO characteristics and privileges and the extent of firms’ sustainability disclosure: The role of board independence
, Available Online, March, 2024 Mohammad Azzam PDF (360K) |
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Abstract: The literature argues that the quality of a firm’s financial reporting is reflected in the extent of its sustainability disclosure (SD). This study therefore examines the link between CEO characteristics (i.e., age, financial experience, duality leadership structure) and privileges (i.e., compensation and ownership) and the extent of SD. It also examines whether board independence has a vital impact on this association. A panel data set of 329 firm-year observations of firms listed on the Amman stock Exchange (ASE) between 2022 and 2023 is investigated. While the results show that a CEO’s age and compensation positively and significantly affect the magnitude of a firm’s SD, the CEO’s financial experience, duality and ownership do not have a significant link to SD. Moreover, when board independence moderates the association between CEO characteristics and privileges and the extent of SD, the only variable that has a positive and significant effect on the extent of sustainability information is the CEO’s age. The findings are expected to be beneficial to firms’ decision makers regarding the selection of CEOs, as well as in deciding their compensation schemes. It also adds new evidence to the current debate in the literature on this issue, especially from a developing capital market like Jordan. DOI: 10.5267/j.uscm.2024.3.020 Keywords: Sustainability Disclosure, CEO Characteristics and Privileges, Board Independence
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How managers’ green transformational leadership affects green resilient supply chain: The moderating impact of green ambidexterity and green innovation
, Available Online, March, 2024 Agus Purnomo, Syafrianita, Togar Mangihut Simatupang, Mohamed Ibrahim bin Abdul Mutalib PDF (360K) |
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Abstract: Upstream textile companies in Indonesia are the most significant contributors to environmentally hazardous production waste. Green Transformational Leadership (GTL) is critical to achieving a Green Resilient Supply Chain (GRS) to address vulnerability to supply chain disruptions while maintaining environmentally friendly practices. In addition, the mediation of Green Ambidexterity (GAM) and Green Innovation (GIN) is believed to strengthen the achievement of GRS. In line with the Indonesian government's policy to protect the environment, this study examines the direct effect of green transformational leadership variables on a green resilient supply chain. It evaluates Green Ambidexterity and Green Innovation's mediating effect on the relationship between GTL and GRS. This study analyzes the data of 50 production managers of upstream textile companies from 87 respondents collected from the survey. The analysis uses PLS-SEM based on variance to verify the relationship between variables. The research results indicate that green transformational leadership significantly influences green resilient supply chains. It was found that both Green Ambidexterity and Green Innovation significantly influence the Green Resilient Supply Chain, both directly and through mediating effects. Therefore, managers should consider implementing a Green Resilient Supply Chain, Green Ambidexterity, and Green Innovation practices to improve organizational goals while maintaining a green environment. DOI: 10.5267/j.uscm.2024.3.019 Keywords: Green transformational leadership, Green resilient supply chain Green ambidexterity, Green innovation, Textile industry
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Service industry supply chain, from the perspective of advertising firm
, Available Online, March, 2024 Chittiporn Chitphak and Aree Naipinit PDF (360K) |
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Abstract: A study has been conducted to examine an array of factors such as the factors affecting integrated marketing communication (IMC), entrepreneurship factors, process factors, and basic competitive pressure factors. Based on the perspective of the advertising film production industry, we will examine the service supply chain within the industry. The study is based on the observation and analysis of 310 people working in fields related to the production of advertising films. The research found that all the factors listed above have an immediate impact on the advertising production industry and are significant. There is a strong influence of entrepreneurs on the commercial film production industry. DOI: 10.5267/j.uscm.2024.3.018 Keywords: Advertising firm, Integrated marketing communication, Entrepreneurial, POSDCORB, Competitive force
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Circular economy from an environmental accounting perspective: Strengthening firm performance through green supply chain management and import regulation in Indonesia's plastic recycling industry
, Available Online, March, 2024 Lilis Ardini and Mochammad Fahlevi PDF (360K) |
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Abstract: This study investigates the impacts of environmental accounting, green supply chain management (GSCM), and import regulations on firm performance. Using a quantitative research design, this study employs Partial Least Squares Structural Equation Modeling (PLS-SEM) to examine 192 managers from the health equipment industry. The research employs a comprehensive array of measurement items derived from interdisciplinary literature to assess the intricate relationships among the primary variables in a multifaceted manner. This research underscores the favorable effect of environmental accounting on bolstering green supply chain management (GSCM) practices and dexterously navigating import regulations, which ultimately prove to be highly beneficial for a firm's performance. This study validates the potency of a circular economy approach, with resource efficiency emerging as a crucial aspect in maximizing both ecological and financial outcomes. The measurement model developed in this study is a dependable resource for future research and practical applications aimed at promoting sustainability in the industry. DOI: 10.5267/j.uscm.2024.3.017 Keywords: Environmental accounting, Green supply chain management, Import regulation, Firm performance, Recycled plastic industry, Health equipment manufacturing sector
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Navigating uncertainty in global gas trading: Leveraging cost optimization models within supply chain dynamics
, Available Online, March, 2024 Abdulkarim A. Dahan, Mohammad A.K. Alsmairat, Mohamed A. Alshami and Rasha A. Altheeb PDF (360K) |
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Abstract: The impact of geopolitical conflict and supply chain (SC) uncertainties in the global gas trading context is a burgeoning area of research. The strategic imperative of optimizing resource and technology utilization through cost optimization models within SC dynamics is realized. This study examines the effectiveness of linear programming techniques in mitigating the transportation challenges in the landscape of global gas trade, particularly amidst geopolitical disruptions in the SC. Computational tests underscore the substantial efficiency gains provided by this method, highlighting its capacity to generate significantly more efficient solutions to transportation problems. The findings indicate that the model shows promise for practical implementation, showcasing a notable reduction in transportation costs across the three primary markets for liquefied natural gas (LNG). Significantly, this reduction surpasses a quarter of the original expenses, indicating the potential for substantial cost savings in turbulent geopolitical environments and uncertain SCs. This study emphasizes the pivotal role of cost optimization models in navigating uncertainty and enhancing efficiency within the intricate and volatile landscape of global gas trading supply chains. DOI: 10.5267/j.uscm.2024.3.016 Keywords: Economic analysis, Linear programming, Optimization model, Gas Markets
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Government policy in the field of audit and financial audit infrastructure on the smoothness of the supply chain and its implications on financial management compliance
, Available Online, March, 2024 Ismat Bassasan, Muhamad Taqi, Lia Uzliawati and Ewing Yuvisa Ibrani PDF (360K) |
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Abstract: The aim of this research is to analyze the influence of government policies in the field of audit and financial audit infrastructure in improving the smoothness of the supply chain and its implications for financial management compliance in regional apparatus organizations (OPD) within the Serang City Government, Banten Province, Indonesia. The sample in this study was 225 respondents consisting of 19 from Regional Apparatus Organizations (OPD) within the Serang City Government. Sampling technique using technique purposive sampling. Data collected through questionnaires was then analyzed using SEM-PLS. The results of research and data analysis show that: Government Policy in the Audit Sector directly has a positive and significant effect on the smoothness of the Supply Chain; Financial Audit Infrastructure directly has a positive and significant effect on the smooth running of the Supply Chain; Government Policy in the Audit Sector directly has a positive and significant effect on Financial Management Compliance; The government's Financial Audit Infrastructure directly has a positive and significant effect on Financial Management Compliance; The smoothness of the Supply Chain directly has a positive and significant effect on Financial Management Compliance in Regional Apparatus Organizations (OPD) within the Serang City Government, Banten Province, Indonesia. The smoothness of the Supply Chain is able to partially mediate Government Policy in the Field of Audit and Financial Audit Infrastructure on Management Compliance in Regional Apparatus Organizations (OPD) within the Serang City Government, Banten Province, Indonesia. DOI: 10.5267/j.uscm.2024.3.015 Keywords: Government Policy, Financial Audit Infrastructure, Smooth Supply Chain, Financial Management, Compliance
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The mediating effect of crisis leadership and digital technologies on emergency supply chain capabilities of logistic companies
, Available Online, March, 2024 Paulus L Wairisal and Agusthina Risambessy PDF (360K) |
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Abstract: This research aims to analyze the relationship between crisis leadership and supply chain emergencies. The study also investigates the effect of digital technology on supply chain emergencies and the effect of digital technology on crisis leadership. The research method is a quantitative approach, research data was obtained by distributing online questionnaires via social media. There were 856 questionnaires distributed to logistics company managers and of the 856 questionnaires distributed, 426 respondents or 50% gave responses determined by the simple random sampling method. This research uses quantitative methods with data analysis using Structural Equation Modeling (SEM) through Partial Least Square (PLS) with data processing software, SmartPLS 3.0. The results of this research show that crisis leadership had a positive and significant influence on supply chain emergencies. Digital technology had a positive and significant influence on supply chain emergencies and digital technology had a positive and significant influence on crisis leadership. In addition, crisis leadership mediated the relationship between digital technology and supply chain emergency capability. Crisis leadership had a fully mediated nature. Crisis leadership encourages an increase in the relationship between digital technology and emergency supply chain capability. These findings create the view that the application of digital technology and crisis leadership can encourage improvements in emergency supply chains and provide direction to logistics company managers to use digital technology to improve supply chain capabilities in their companies. The findings of this research indicate that digital technology under the influence of crisis leadership significantly improves emergency supply chain capabilities. DOI: 10.5267/j.uscm.2024.3.014 Keywords: Crisis leadership, Supply chain emergencies, Digital technology, Logistics companies
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Utilitarian value and hedonic value: Empirical evidence of purchase intention at Soekarno-Hatta international airport
, Available Online, March, 2024 Erman Noor Adi, Prasadja Ricardianto, Muhamad Fitriono, Ikawati Ikawati, Tri Gutomo, Tyas Eko Raharjo, Sri Yuni Murtiwidayanti, Akhmad Purnama, Istiana Hermawati and Endri Endri PDF (360K) |
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Abstract: The problem at Soekarno-Hatta Airport was the need for more facilities with value for consumers, both utilitarian and hedonic. The research examines the impact of Utilitarian and Hedonic Values on Purchase Intentions, which Customer Intentions mediate. Based on the data, the research approach used was quantitative. According to the explanation category, this research is asymmetric causal research. The study population comprised business class passengers of full-service airlines at Soekarno-Hatta International Airport with various destinations, and the sample size was 219 respondents. The sampling technique was non-probability sampling, in this case, incidental sampling. The method of secondary data collection used was a study-desk with technical data using SEM-PLS. The results showed that Hedonic Value and Purchase Intention directly and significantly influenced Customer Intention and Purchase Intention. Customer Intention Hedonic Value had a positive but insignificant impact on purchase intention. DOI: 10.5267/j.uscm.2024.3.013 Keywords: Airport reward program, Customer intention, Hedonic value, Purchase intention, Utility value
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A bibliometric review of risk disclosure studies
, Available Online, March, 2024 Nyoman Triaryati, Ubud Salim, Risna Wijayanti and Andarwati PDF (360K) |
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Abstract: Risk disclosure condenses information asymmetry and delivers company risk information to external parties—nonetheless, inadequate studies highlight risk disclosure’s role in investor perception. Consequently, the risk disclosure studies are predominantly about determinant and tone impact, demanding further endeavor on the role of risk disclosure by enacting a bibliometric approach to review the status quo, pattern and focus, and the trend of the risk disclosure studies to determine the future research direction. This study pinpoints that risk disclosure has been progressively discussed in international publications over the last decade. Nevertheless, some relevant research community themes must be carefully planned, i.e., risk assessment and market risk disclosure. Further, the noteworthy aspect of writers’ productivity is that the most productive writers are excluded as the most cited authors, demonstrating that the hotspot of study on risk disclosure is the role in annual financial stability, determinants, and how crucial transparency is in the capital market. This study also reveals that extensive cooperation is conducted primarily in the USA, UK, and Australia. However, the development has shifted to China, India, and Asia. Future research on risk disclosure will be explored more in Russia, South America, and Africa, considering the countries’ regulations and risk policies. DOI: 10.5267/j.uscm.2024.3.012 Keywords: Literature review, Bibliometric analyses, Risk Disclosure, Asymmetry Information, R-studio, VOS viewer
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The moderation of trust on the relationship between TOE factors and generalized audit software usage and financial performance
, Available Online, March, 2024 Ahmad Marei PDF (360K) |
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Abstract: The importance of Generalized Audit Software (GAS) is particularly important for nations' development. Picking 'Over Conduct Theorized Results and Consequences' Poly GAS as a test subject, results have been inconsistent in previous studies on predictor variables and consequences of using GAS. This study aims to investigate the predictors and consequences of using GAS. From the perspective of Resource-oriented technology (Approach (TOE) fitness - View (RBV Environment), It is intended that technology's relative advantage, compatibility, and complexity, as well as organizational readiness top management support IS committee) Villa have an important influence on GAS, which in turn is expected to affect financial performance. Trust will serve as a moderating variable between technological and organizational factors, and GAS. Profession MB. This counts all audit firms in Jordan. The research questionnaire was distributed by purposive sampling for subsequent investigation. As many as 210 valid questionnaires out of all completed questionnaires were gathered from this study by using Smart PLS as the data analysis software. Technological relative advantage, compatibility, and complexity as well as organizational readiness (top management and organizational readiness) have a significant effect on GAS which in turn affects financial performance. Accepted Southern Trustor did not affect the impact of technology and organization factors in GAS. So, the results can provide some ideas to policymakers in Jordan about how to foster the use of GAS to improve financial performance and bring down the new technology adoption costs. DOI: 10.5267/j.uscm.2024.3.011 Keywords: Generalized Audit Software, TOE, RBV, Trust
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The relationship of guaranteed interest with managerial behavior, customers, and financial performance for banking
, Available Online, March, 2024 I Wayan Widnyana, Ni Putu Yeni Astiti, I Gusti Ngurah Bagus Gunadi, I Wayan Suarjana and I Wayan Sukadana PDF (360K) |
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Abstract: Guaranteed interest is crucial in financial systems, boosting depositor confidence and impacting bank risk. The discussion about guaranteed interest has been thorough, focusing on the reassurance it provides to depositors and the risks it brings. Although it prevents bank running, it can also make depositors too relaxed, potentially causing future crises. Previous research has focused on established guaranteed interest schemes, but there is still a gap in understanding the impact of introducing guaranteed interest during a crisis. This paper explores the relationship between guaranteed interest and managerial behavior, customers, and performance of conventional and Islamic banking. The research design uses existing statistics, with data obtained from the publications of the Financial Services Authority and Bank Indonesia. The analysis uses VAR/VECM models, with results showing that the movement of guaranteed interest rates (both rupiah and foreign currency) has a dominant impact on conventional banking compared to Islamic banking, both on bank managerial behavior, customer behavior, and the performance of the bank itself. Specifically, the movement of the guaranteed interest will trigger the management of conventional banks to increase loan interest, while from the customer side they will ask for a higher yield (interest) on third part funds (TPF). As a result, these two things will lead to a negative outcome on the performance of the bank itself, especially on Net Interest Margin (NIM), Return on Assets (ROA), Operational Expenditure to Operational Income (BOPO), and Loan to Deposit Ratio (LDR). In Islamic banks, the movement of the guaranteed interest also has an impact on the managerial behavior of the bank, customer behavior, and the performance of the bank itself, but the effect of the movement of the guaranteed interest is only small. Most of the growth in credit and deposits, fluctuations in financing margins and returns on deposits and dominant Islamic Financial Performance for Banking indicators are explained by factors other than movements in guaranteed interest rates. DOI: 10.5267/j.uscm.2024.3.010 Keywords: Guaranteed interest, Bank Behavior, Customer Behavior, Financial Performance
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The role of collaborative competitiveness marketing tourism towards sustainable competitive advantage in creative industries in the VUCA era
, Available Online, March, 2024 Siti Aliyati Al Bushairi, R. Andi Sularso, Diana Sulianti K Tobing and Bambang Irawan PDF (360K) |
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Abstract: This study examines the influence of strategic flexibility, innovation culture, agility, ambidexterity, and open innovation on sustainable competitive advantage, with corporate innovation and collaborative marketing tourism competitiveness as mediating variables. Data was collected directly through structured interviews guided by questionnaires. The research population was 534 registered "craft" creative industry companies including pearls, "Sasak" ikat weaving, and pottery in West Nusa Tenggara Province, Indonesia with the analysis unit being managers or assistant managers. The sampling method used stratified proportional random sampling with a sample size of 240 respondents. Data analysis in this study used descriptive statistics and Covariance-based SEM (Amos software). The findings prove that the eleven hypotheses which stated that there was a direct influence of the variables studied were all confirmed. Strategic flexibility and a culture of innovation play a role in increasing company innovation. Strategic flexibility plays a role in increasing the collaborative competitiveness of marketing tourism. Agility, ambidexterity, and open innovation play a role in increasing sustainable competitive advantage. Corporate innovation and collaborative competitiveness marketing tourism play a role in increasing sustainable competitive advantage. These results are very important to fill the research gap regarding the factors supporting innovation and collaborative competitiveness marketing tourism, and sustainable competitive advantage in Indonesia. DOI: 10.5267/j.uscm.2024.3.009 Keywords: Collaborative Competitiveness, Marketing Tourism, Flexibility, Agility, Ambidexterity, Innovation
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Investigating the role of supply chain management on sustainable performance and dynamic capabilities: An empirical study on logistic organization
, Available Online, March, 2024 Raflin Hinelo, Luh Seri Ani, Windhu Putra, Waryadi, Sudrajati Ratnaningtyas, Yogi Makbul, Moh. Sholeh and Feronika Sekar Puriningsih PDF (360K) |
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Abstract: This research aims to investigate the effect of supply chain management (SCM) on sustainability performance (SP), the effect of dynamic capabilities (DC) on sustainability performance and finally the effect of SCM on DC. The study uses a quantitative method with a questionnaire approach to investigate the relationship between endogenous and exogenous variables using the Likert scale. The respondents for this research were 680 logistics company owners in Indonesia determined using a simple random sampling method. The results show that SCM had a positive and significant relationship with SP. DC also had a positive and significant relationship with SP and recommends that company owners create policies to increase dynamic capabilities to improve company performance. Finally, DC in our survey had a positive and significant relationship to SP and strengthened the findings of previous findings. Moreover, SCM had a positive and significant relationship with DC, which recommends company owners make policies to improve SCM to increase DC. This research provides input to organizational owners to implement supply chain management, and dynamic capabilities to improve company performance and competitiveness. DOI: 10.5267/j.uscm.2024.3.008 Keywords: Supply chain management (SCM), Sustainable supply chain management (SSCM), Dynamic capabilities (DC), Logistic organization
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Value chain analysis and managing supply chain costs
, Available Online, March, 2024 Abubkr Ahmed Elhadi Abdelraheem PDF (360K) |
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Abstract: The study aimed to reveal the effect of value chain analysis (VCA) of internal and external activities to manage and reduce product costs along the supply chain (SC) in industrial facilities in the Red Sea State in Sudan from the point of view of managers, financial managers and accountants there, from the basic dimensions of value chain analysis represented by VCA of suppliers' activities, VCA for product design activities, VCA for production activities, and VCA for customer activities. The supply chain costs are defined in just-in-time (JIT), target costing (TC), and activity-based costing (ABC). The study revealed that analyzing VCA contributes to managing and reducing product costs along the supply chain by exploiting the interrelationships and overlap between the value chain analysis and the supply chain for each supplier's production and customer activities. DOI: 10.5267/j.uscm.2024.3.007 Keywords: Value Chain Analysis (VCA), Supply Chain (SC), Target Costing (TC), Just- in Time (JIT), Activity- Based Costing (ABC)
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The relationship between transformational leadership and employee creativity: The mediating role of empowerment
, Available Online, March, 2024 Suad Abdalkareem Alwaely, Fauzi Zowid, Esraa M. Alamayreh, Mohammad Salameh Almasarweh, Baha Aldeen Mohammad Fraihat and Riyadh Ahmed Saleh AL-Derabseh PDF (360K) |
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Abstract: This study investigates the relationships between transformational leadership, empowerment, and employee creativity in the hotel sector in Jordan, examining the mediating role of empowerment. A quantitative cross-sectional survey was conducted with a stratified random sample of 300 employees from Jordanian hotels. Data was analyzed using Partial Least Squares Structural Equation Modeling. Findings reveal significant positive direct effects of inspirational motivation and individualized consideration on employee creativity. Empowerment partially mediates the relationships between all transformational leadership dimensions (idealized influence, inspirational motivation, intellectual stimulation, individualized consideration) and employee creativity, with individualized consideration exhibiting the strongest indirect effect. The study contributes empirical evidence on the mediating role of empowerment in the transformational leadership-creativity relationship, specifically in the hotel sector context. It offers insights for managers on adopting transformational leadership practices and fostering empowerment to promote employee creativity and innovation. This study uniquely examines the relationships between transformational leadership, empowerment, and employee creativity within the Jordanian hotel sector, providing a nuanced understanding of the differential effects of transformational leadership dimensions and the crucial role of empowerment. DOI: 10.5267/j.uscm.2024.3.006 Keywords: Transformational Leadership, Idealized Influence, Inspirational Motivation, Intellectual Stimulation, Individualized Consideration Employee Creativity, Empowerment, Hotel Sector
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Exploring the key enabling role of digital technology for enhancing supply chain performance through supply chain collaboration, inventory management and supply chain resilience
, Available Online, March, 2024 Michelle Jennifer Sadha, Zeplin Jiwa Husada Tarigan, Hotlan Siagian and Ferry Jie PDF (360K) |
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Abstract: The company always tries to improve competitiveness by improving company performance. Using upgraded digital technology makes it easier for internal and external companies to determine business strategies quickly and precisely. This study surveyed expedition companies in East Java, as many as 104 companies with the criteria of having a transportation fleet. Data collection using questionnaires and dissemination in collaboration with the Association of Express Delivery Service Companies, Post and Logistics Indonesia (ASPERINDO). Research respondents consist of employees or unit leaders who are competent in the substance of the survey. Data analysis uses the partial least square (PLS) method. The results showed that digital technology positively and significantly impacts supply chain collaboration, inventory management, and supply chain resilience. The company's ability to build supply chain collaboration impacts improving inventory management optimization, supply chain resilience, and supply chain performance. Furthermore, inventory management with the ability to control inventory well and on-time delivery does not impact supply chain resilience. However, good inventory management has a positive impact on supply chain performance. Likewise, shipping companies, by increasing supply chain resilience, have an impact on supply chain performance. The results of this study contribute to the theory of supply chain management and resource-based view. The practical contribution enlightens the middle and top management on the importance of digital technology with the suitability of investment and benefits obtained in improving supply chain performance. DOI: 10.5267/j.uscm.2024.3.005 Keywords: Digital technology, Inventory management, Supply chain collaboration, Resilience, Performance
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The link between management accounting information systems and firm competitiveness: The mediating role of innovation capabilities
, Available Online, March, 2024 Ahmad Y. A. Bani Ahmad, Suleiman Mustafa El-Dalahmeh, Kadri S. Al-Shakri, Bashar Younis Alkhawaldeh and Lama Ahmad Alsmadi PDF (360K) |
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Abstract: This paper aims to examine the strategic role of management accounting information system (MAIS) usage in driving innovation capabilities and firm competitiveness for Jordanian SMEs, besides assessing if innovation capabilities mediate the accounting-competitiveness relationship. Survey data was gathered from over 500 managers of Jordanian SMEs spanning multiple sectors and hypotheses were tested using partial least squares structural equation modelling. Results demonstrate management accounting information system usage has a significant positive direct effect on both innovation capabilities and firm competitiveness. The findings also confirm a positive link between innovation capabilities and SME competitiveness. Most critically, innovation capabilities were found to significantly mediate the relationship between management accounting information system usage and competitiveness. The paper contributes by providing novel empirical evidence on the direct and indirect strategic impacts of management accounting adoption on vital performance outcomes like innovation and competitiveness specifically for the underexplored context of SMEs in developing Arab economies. The firm-level findings encourage Jordanian SME managers and policymakers to prioritize building accounting and innovation capacities in tandem rather than solo to amplify competitiveness and long-run sustainability of this vital economic sector. The cross-sectional survey design limits determining causality. Additionally, subjective biases may arise from single respondents. Generalizability beyond Jordan requires further cultural and economic boundary testing. DOI: 10.5267/j.uscm.2024.3.004 Keywords: Management Accounting Information system (MAIS), Firm Competitiveness, Innovation Capabilities
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Corporate governance, financial performance and sustainability disclosure: Evidence from Indonesian energy companies
, Available Online, March, 2024 Wenny Candra Mandagie, Kiandra Putri Susanto , Endri Endri, Arjuna Wiwaha PDF (360K) |
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Abstract: The research investigates the influence of corporate governance and financial performance on the disclosure of sustainability reports (DSR) in energy sector companies listed on the Indonesia Stock Exchange. The research population was 71 energy sector companies listed on the Indonesia Stock Exchange (IDX) for the 2017-2021 period, and 10 of the 71 companies that met the sample criteria were the unit of analysis. The data analysis method for the DSR determinant estimation model uses panel data regression analysis. The research results show that liquidity hurts DSR, while company size has a positive impact. Profitability, capital structure, foreign Ownership, and independent commissioners have yet to be proven to determine DSR. These findings demonstrate that corporate governance cannot encourage companies to carry out DSR according to stakeholder expectations as a legitimacy mechanism. Therefore, independent commissioners and foreign Owners can pressure companies to carry out DSR optimally by applicable regulations and achieve sustainable performance. DOI: 10.5267/j.uscm.2024.3.003 Keywords: Sustainability Disclosure, Corporate Governance, Financial Performance, Energy Sector
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The impact of artificial intelligence and supply chain collaboration on supply chain resilience: Mediating the effects of information sharing
, Available Online, March, 2024 Ahmad Ali Atieh Ali, Abdel-Aziz Ahmad Sharabati, Daher Raddad Alqurashi, Amged Saleh Shkeer and Mahmoud Allahham PDF (360K) |
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Abstract: The study explores the combined influence of AI technology, supply chain collaboration, and information sharing on supply chain resilience. An integrated study model was developed and tested via smartPLS using a purposive sample of 542 respondents across different industries, to understand how information sharing mediates the collective impact of AI technology and collaborative practices on supply chain resilience. The experimental results demonstrate that AI technology paves the way for timely information and insights generation, which develops collaborative relationships among supply chain partners, facilitates trust and transparency, and thereby, information sharing to exchange pertinent data and insights across the supply chain network. The data were collected by surveying 542 managers from various industries and analyzed using SmartPLS. Relationships among technology adoption, supply chain collaboration, information sharing, and supply chain resilience were investigated. Structural equation modeling (SEM) was employed to observe the direct and mediating effects of information sharing between technology adoption, supply chain collaboration, and supply chain resilience. This study implies that practical information-sharing activities are essential for achieving supply chain resilience amid unpredictability and disturbances in solid market environments. It presents how technology adoption and supply chain collaboration are crucial to supply chain resilience. Information sharing, however, is shown to be an essential mediator, as clear communication and knowledge exchange amongst supply chain partners are fundamentally important in achieving supply chain resilience. Organizations need to invest in AI-driven technologies and develop collaborative ties with their supply chains to be resilient. This paper constitutes a valuable study of the primary drivers of supply chain resilience. It offers implications that organizations can use to persist and grow in the current ambiguous business setting. DOI: 10.5267/j.uscm.2024.3.002 Keywords: Artificial Intelligence, Collaboration, Resilience, Information Sharing
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2. |
Does corporate governance affect corporate social responsibility?
, Available Online, March, 2024 Bilal Nayef Zureigat PDF (360K) |
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Abstract: This research aimed to examine the impact of corporate governance on the corporate social responsibility of the Jordanian companies listed on the Amman stock exchange. Using a dynamic panel system, the current investigation of 65 Jordanians uses GMM estimation for the years 2018 to 2022. Corporate social responsibility has been measured using a corporate social responsibility index. It has 84 items divided into four groups: employee activity items, environmental items, objects related to society and the items related to customers are in the last group. The study concluded that Jordan demonstrated a substantial level of corporate social responsibility in keeping with Jordan's expanding understanding of and practice of corporate governance. Specifically, this study indicated that board meetings, foreign ownership, and block holder ownership significantly influenced corporate social responsibility. Our study’s findings should interest policymakers as well as regulators in nations with similar business ownership and regulatory regimes. This study contributes to addressing an oversight in the literature on social responsibility studies as well as corporate governance characteristics. As a result, this paper provides useful information and insights for businesses and regulators seeking to increase the impact of social responsibility on their businesses through a focus on corporate governance excellence. DOI: 10.5267/j.uscm.2024.3.001 Keywords: Board meetings, Foreign ownership, Block holder ownership, Disclosure, GMM, Jordan
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2. |
Analyze the impact of energy consumption, economic development, trade liberalization, and urbanization on CO2 emissions in Saudi Arabia
, Available Online, February, 2024 Yousif Osman PDF (360K) |
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Abstract: The increasing worldwide focus on sustainable development has drawn significant attention to environmental issues. The focus is on minimizing energy usage to lessen environmental harm. However, conversations regarding this subject have raised worries. Sustainable development is gaining respect from economists and policymakers due to its potential impact on productivity. The reason for conducting this research is to evaluate the effects of energy consumption, economic growth, trade liberalization, and urbanization on carbon emissions within the context of Saudi Arabia. The data was collected longitudinally from 1980 to 2022 and comes from World Development Indicators and Our World in Data. The study found cointegration among the variables using the ARDL model Short-term CO2 emissions were inversely related to previous delays, economic growth, and trade liberalization, but directly connected to energy consumption and urbanization. Long-term data demonstrates that the usage of energy, urbanization, and trade liberalization have a positive correlation with CO2 emissions, but economic development and previous CO2 emissions have a negative correlation. The study's results are briefly discussed, and several recommendations are made accordingly. DOI: 10.5267/j.uscm.2024.2.020 Keywords: CO2 emissions, Energy Consumption, Economic Growth, Trade liberalization, Saudi Arabia
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2. |
The role of supply chain integration, management commitment and supply chain challenges on supply chain performance and MSMEs performance
, Available Online, February, 2024 Fransiska Natalia Ralahallo, Febiyola Wijaya, Zainuddin Latuconsina, Firman and Baretha Meisar Titioka PDF (360K) |
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Abstract: The aim of writing this research article is to determine the influence of supply chain challenges on MSMEs performance, Supply chain integration on Micro, Small, and Medium Enterprises (MSMEs) performance, Management commitment to MSMEs performance, Supply chain integration on Supply chain performance. This research method is a quantitative survey, research data was obtained by distributing online questionnaires via social media. 700 questionnaires were distributed to MSMEs owners and of the 700 questionnaires distributed, 350 respondents or 50% responded as determined by the simple random sampling method. This research adopted a quantitative method with data analysis using Structural Equation Modeling (SEM) Partial Least Square (PLS) with SmertPLS software data processing tools. The questionnaire was designed using a Likert scale of 1 to 7. The stages of data analysis were validity, reliability and hypothesis testing. or significance. The results of data analysis show that supply chain challenges have a positive and significant influence on MSMEs performance, Supply chain integration has a positive and significant influence on MSMEs performance, Management commitment has a positive and significant influence on MSMEs performance, Supply chain integration has a positive influence and significant to supply chain performance. The novelty of this research is the creation of a relationship model of supply chain integration, management commitment, supply chain performance, supply chain challenges and MSMEs performance. The implication of this research is to encourage improvements in MSMEs performance, MSMEs managers must encourage improvements or implement challenges in the supply chain. Supply chain integration and management commitment. Supply chain management is not just about managing the flow of goods, but also a holistic business strategy that can create a competitive advantage. With a deep understanding of supply chain components, challenges and strategies, companies can ensure smooth operations and meet customer expectations in a dynamic and global business environment. Implementing best practices in supply chain management is the key to building a strong foundation for business success in an era of ever-growing globalization. DOI: 10.5267/j.uscm.2024.2.019 Keywords: MSMEs, Supply chain integration, Management commitment, Supply chain performance, Supply chain challenges, MSMEs performance
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2. |
The effect of integrated information technology on competitive advantage through supply chain integration and supply chain flexibility
, Available Online, February, 2024 Ruth Lovita Surodjo Putri, Zeplin Jiwa Husada Tarigan and Hotlan Siagian PDF (360K) |
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Abstract: Unlimited global competition for manufacturing companies means that companies must be efficient and effective, so implementing information technology is needed to produce fast and precise decisions. Manufacturing companies in East Java were obtained with a sample size of 89 companies as research respondents and processed using smart PLS. The research results show that the implementation of continuously adjusted information technology can provide improvements in supply chain integration, supply chain flexibility, and competitive advantage. Connections with external partners and transactions using information technology make it easier to coordinate internally and externally in decision making. Supply chain integration, which is described as collaborating with partners and involving them in decision making, can increase supply chain flexibility and competitive advantage. Manufacturing companies can increase flexibility in processes and develop new products, increasing market share and customer satisfaction compared to competitors. The company's supply chain flexibility can increase its competitive advantage. This research provides a practical contribution to company management in appropriately managing business strategy and in line with external changes. For operational practitioners, it includes enlightenment in maintaining the role and function of up-to-date information technology to make decision making easier. The theoretical contribution of the research is to enrich the theory's resources-based view on competitive advantage and operational system integration. DOI: 10.5267/j.uscm.2024.2.018 Keywords: Information technology, Supply chain integration, Flexibility and competitive advantage
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2. |
Optimizing supply chain excellence: Unravelling the synergies between IT proficiencies, smart supply chain practices, and organizational culture
, Available Online, February, 2024 Haitham M. Alzoubi, Muhammad Alshurideh, Mounir El Khatib, Mohamed Dawood Shamot, Shanmugan Joghee, Kiran Nair and Shehadeh Mofleh Al-Gharaibeh PDF (360K) |
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Abstract: This study aims to investigate the impact of information technology and supply chain practices on supply chain excellence in the retail sector, with a particular focus on understanding the mediating and moderating effects amidst the challenges posed by COVID-19. This study offers novel insights into the complex interplay between information technology, supply chain practices, and organizational culture in the context of the automotive retail sector. It underscores the pivotal role of this triad in navigating the unprecedented challenges and uncertainties of the modern business environment, providing a blueprint for attaining supply chain resilience and excellence. A survey was conducted involving 203 questionnaires distributed to 12 automotive retail companies in Dubai. The responses were analyzed using Smart PLS software and structural equation modelling to explore the intricate relationships between information technology, supply chain practices, organizational culture, and supply chain excellence. The results confirm that information technology and supply chain practices significantly influence supply chain excellence. Organizational culture was found to have a notable moderating effect, indicating that the alignment of culture with technological and procedural advancements is crucial in achieving superior supply chain performance. The study is confined to the automotive retail sector in Dubai, limiting the generalizability of the findings. Future research can expand to other sectors and geographical areas to provide a more comprehensive insight into the studied relationships. For businesses, especially amidst challenges like COVID-19, aligning information technology and supply chain practices with organizational culture is paramount. The findings suggest that a harmonious integration can lead to enhanced supply chain excellence, offering a competitive edge in the rapidly evolving digital landscape. DOI: 10.5267/j.uscm.2024.2.017 Keywords: Supply Chain Practices, Information Technology Proficiencies, Supply Chain Excellence, Organizational Culture, Smart Supply Chain
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2. |
The role of artificial intelligence on digital supply chain in industrial companies mediating effect of operational efficiency
, Available Online, February, 2024 Abdel-Aziz Ahmad Sharabati, Heba Ziad Awawdeh, Samer Sabra, Hazem Khaled Shehadeh, Mahmoud Allahham and Ahmad Ali PDF (360K) |
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Abstract: The research aims to investigate the potential impact of Artificial Intelligence (AI) on the digital supply chain in light of extant literature on the Decision-Oriented Information (DOI) theory and the Technology-Oriented Enterprise (TOE) framework. The research further attempts to unpack the strategic implications of AI integration in supply chain management, and its association with operational excellence and business model innovation. The study is exploratory and employs a mixed-methods approach. We develop propositions that examine the decision-making processes within AI-enhanced supply chains based on an analysis of concepts central to the DOI theory. We also employ the TOE framework to develop further propositions regarding the technological infrastructure required for AI implementation. Empirical case studies encompassing AI applications in different industries (e.g. manufacturing, healthcare, and pharmaceuticals) are presented to gain a broad perspective of the impact of AI on the digital supply chain. AI technologies inherently make supply chains more agile, transparent, and responsive. Machine Learning algorithms allow for more accurate forecasting and demand management under conditions of supply chain risk and volatility. Robotics and automation, allow for greater flexibility and efficiency in executing operations and logistics. Additionally, the successful implementation of AI is heavily contingent on the organization’s current level of technological infrastructure and its alignment with its current and future business objectives. Furthermore, the DOI theory and TOE framework may serve as a blueprint for how one could evaluate AI implementation beyond the scope of supply chain management. DOI: 10.5267/j.uscm.2024.2.016 Keywords: Artificial Intelligence, Digital Supply Chain, Operational Efficiency, Jordan
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2. |
The effect of capital structure on financial performance
, Available Online, February, 2024 Abubkr Ahmed Elhadi Abdelraheem PDF (360K) |
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Abstract: The study aimed to measure the effect of using loans and equity in the capital structure on evaluating financial performance, whether in terms of profits or liquidity, in banks in the city of Al-Kharj through the descriptive analytical approach. Data was collected from the study population through a questionnaire, where 200 questionnaires were distributed, of which 187 were collected, and 183 were valid for analysis. Data were analyzed using PLS-SEM software. The validity and reliability of the data were confirmed. The results of hypothesis testing showed a weak positive effect of using equity on the financial performance (profits and liquidity) of banks in Al-Kharj city. It also turned out that there was a strong positive effect of using loans on financial performance (profits) in banks in the city of Al-Kharj, and there was no effect of using loans on financial performance (liquidity). In banks in Al-Kharj city. The researcher recommended conducting more studies on the effect of capital structure on the financial performance of banks in other regions in the Kingdom of Saudi Arabia to confirm the validity of the current study results. DOI: 10.5267/j.uscm.2024.2.015 Keywords: Capital Structure, Financial Performance, Equity, Loans, Profit, Liquidity
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2. |
Exploring the link between human resource management practices and financial performance: The moderating effect of organizational culture
, Available Online, February, 2024 Haitham Ali Hijazi, Hassan Al-Wahshat, Adnan Taha, Firas Rashed Wahsheh, Salim Naif Alkaraky, Bashar Younis Alkhawaldeh and Ahmad Y. A. Bani Ahmad PDF (360K) |
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Abstract: This study investigates the relationship between Human Resource Management Practices (HRMP) and Financial Performance in the Jordanian Banking Sector, with a particular focus on the moderating effect of Organizational Culture. Employing a quantitative research approach, data was collected through surveys distributed among 353 employees in the Jordanian Banking Sector using a structured questionnaire. Random sampling was adopted as the sampling method. The findings from a partial least square structural path analysis reveal significant positive relationships between HRM practices (Employees Training, Incentives, Recruitment, Decentralization, and Job Security) and Financial Performance. Notably, Decentralization emerges as the strongest positive influencer, while Job Security exhibits a negative association with Financial Performance. Furthermore, the results from moderation analysis indicate significant interaction effects between Organizational Culture and various factors on Financial Performance in particular, the relationship with Employees Training, Incentives and Decentralization is positive toward Financial Performance that concludes a significant organizational culture increases HRM practices effects on financial results. On the other hand, allocation of job security dampens Financial Performance that suggests instead a healthy firm culture may neutralize over and above what is gained from guaranteeing employee job. On the other hand, in nonreciprocal interactions such as Organizational Culture and Recruitment does not substantially influence Firm’s financial performance; this implies that culturally organizational may play an insignificant moderating role between recruitment practices than to firm outcomes. These research findings further elaborate the intricate relation in between HRM practices, Organizational Culture and Financial Performance through Jordanian Banking Sector. This study is vital and important to both researchers for the argument that this paper has advanced above all, as well as managers in practice who should do their best at creating such a positive organizational culture which will enable HRM practices becoming more effective., thereby leading to better financial performance of banking organizations. DOI: 10.5267/j.uscm.2024.2.014 Keywords: Human Resource Management practices (HRMP), Employees Training, Incentives, Recruitment, Decentralization, Job Security, Organizational Culture, Financial Performance
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2. |
Carbon emission disclosure and PROPER: Are they attractive to foreign investors?
, Available Online, February, 2024 Luky Patricia Widianingsih and Cliff Kohardinata PDF (360K) |
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Abstract: This study examines the effect of carbon emission disclosure and the Public Disclosure Program for Environmental Compliance (PROPER) on foreign ownership of manufacturing companies in Indonesia from 2018 to 2022 that publish annual reports or sustainability reports, registered with the Ministry of Environment and Forestry PROPER, and carbon emissions disclosure in the annual report and/or sustainability report. The analysis method uses the ordinary least squared (OLS) approach to study 28 PROPER manufacturing companies used as samples. The control variable used is return on equity (ROE), this is based on the idea that foreign investors are willing to invest in other countries to get a return on the equity or capital channeled to the company. The results show that carbon emissions disclosure has a significant positive effect on foreign ownership. Conversely, PROPER did not have any significant positive effect on foreign ownership. The results show interesting results that foreign investors are proven to consider environmental aspects in making decisions to invest in companies in Indonesia. On the other hand, the Indonesian government needs to ensure that its PROPER ratings can also provide benefits to foreign investors to attract their investment decisions. DOI: 10.5267/j.uscm.2024.2.013 Keywords: Carbon emission disclosure, PROPER, Foreign investor, Sustainability, Investment
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Open Access Article | |||
2. |
Exploring the relationship between sustainable supply chain and sustainable development goals on the financial performance of SMEs
, Available Online, February, 2024 Rismawati,Tri Darsono, Darminto Pujotomo, Hetty Karunia Tunjungsari, Agustinus Numberi, Rostamaji Korniawan, Bejo Slamet and Agustiyanto PDF (360K) |
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Abstract: This research aims to analyze the relationship between sustainable supply chains on financial performance, Sustainable Development Goals (SDGs) financial performance and Sustainable supply chains on Sustainable Development Goals (SDGs). This research uses a quantitative survey method, research data was obtained by distributing online questionnaires through media social to 390 respondents belonging to SMEs, and respondents were determined using the simple random sampling method. Data analysis used Structural Equation Modeling (SEM) Partial Least Square (PLS) with data processing tools using SmartPLS 3.0 software. The questionnaire was designed using a Likert scale of 1 to 7. The independent variable in this research is the sustainable supply chain, the mediating variable is Sustainable Development Goals (SDGs) and the dependent variable is financial performance. The stages of data analysis are validity and reliability testing, significance or hypothesis testing, and mediation influence testing. The results of data analysis show that the Sustainable supply chain has a positive and significant relationship to financial performance, Sustainable Development Goals (SDGs) have a positive and significant relationship to financial performance and the Sustainable supply chain has a positive and significant relationship to Sustainable Development Goals (SDGs). To improve the financial performance of SMEs, they must implement a sustainable supply chain in their supply chain, namely from supplier to customer. To improve the financial performance of SMEs, they must implement Sustainable Development Goals (SDGs) in their management system. Implementing sustainability in the supply chain is important to increase operational efficiency and reduce negative impacts on the environment and society. DOI: 10.5267/j.uscm.2024.2.012 Keywords: Sustainable supply chain, Sustainable Development Goals (SDGs), Financial performance, SMEs
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2. |
Exploring the nexus between innovation orientation, green supply chain management, and organizational performance in e-retailing industry
, Available Online, February, 2024 Haitham M. Alzoubi, Muhammad Turki Alshurideh, Mounir El Khatib, Mohamed Dawood Shamout, Ramakrishna Yanamandra, Kiran Nair and Shehadeh Mofleh Al-Gharaibeh PDF (360K) |
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Abstract: This study aims to evaluate the influence of green supply chain management (GSCM) on organizational performance, taking into account the mediating role of innovation orientation. This study serves as a crucial resource for the e-commerce sector, providing insights to identify operational gaps and to implement cutting-edge GSCM practices. The findings are valuable for organizations aiming to refine their processes and achieve their business goals in a competitive environment. Utilizing a quantitative research methodology, this study examines the online retail industry in the UAE. A convenience clustered sample of 165 companies in Dubai was analyzed using SmartPLS 4.0 to identify patterns and insights. The results indicate a significant positive correlation between GSCM and organizational performance. Innovation orientation emerges as a substantial mediating factor, highlighting its crucial role in enhancing organizational efficiency and effectiveness. This research paves the way for future studies to explore additional influential factors within the online retail sector. Investigating the roles of customer satisfaction and loyalty as independent variables, along with digitalization as a mediating factor, could provide comprehensive insights into their collective impact on organizational performance. For the online retail sector, the adoption of innovative GSCM practices, such as green purchasing and investment recovery, is essential to improve organizational performance. The expanding trend of e-commerce highlights the potential for organizations to examine various factors that contribute to sustainable competitive advantages. DOI: 10.5267/j.uscm.2024.2.011 Keywords: Green Supply Chain Management, Organizational Performance, Innovation Orientation, Online Retail Industry
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2. |
The influence of supply chain and knowledge-oriented leadership on the performance of village financial system operators and its implications on the level of village welfare
, Available Online, February, 2024 Fauzi, Rustam Effendi, Basrowi and Muhamad Muslihudin PDF (360K) |
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Abstract: The objective of this study is to examine the direct and indirect impact of Supply Chain and Knowledge-Oriented Leadership on the Performance of Village Financial System Operators and its consequences for the Level of Village Welfare. This study employed quantitative methodologies, using Saturation sampling techniques, and obtained a sample of 131 respondents who were village financial information system operators, consisting of 131 villages in Pringsewu Regency, Lampung Province, Indonesia. The data obtained from the surveys was further analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The findings of the research and data analysis indicate that: Knowledge-Oriented Leadership has a direct and substantial impact on the Performance of Village Financial System Operators. It also has a direct and substantial impact on the Village Welfare Level. The performance of the Village Financial System Operator has a direct and substantial impact on the Village Welfare Level. Additionally, the Supply Chain has a direct and substantial impact on the Performance of Village Financial System Operators and the Village Welfare Level; The performance of the Village Financial System Operator is able to partially mediate Supply Chain and Knowledge-Oriented Leadership on the Level of Village Welfare in Pringsewu Regency, Lampung Province, Indonesia, because the independent variable is able to significantly influence both directly and indirectly the dependent variable. DOI: 10.5267/j.uscm.2024.2.010 Keywords: Supply chain, Knowledge-oriented leadership, Performance welfare
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2. |
Halal product supply chain and sharia banking support for halal product commerce and its implications for halal product sharia economic growth in Indonesia
, Available Online, February, 2024 Uli Wildan Nuryanto, Basrowi, Icin Quraysin, Ika Pratiwi and Pertiwi Utami PDF (360K) |
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Abstract: The objective of this study is to analyze the influence of the Halal Product Supply Chain and Sharia Banking Support on the economic growth of Halal Products in Indonesia. The study also considers the role of Halal Product Commerce as an intervening variable. The research was carried out in eight districts/cities located within Banten, Indonesia. The study employed the Stratified random sampling technique, using a sample size of 250 respondents. The data collected from the surveys was further analyzed utilizing Structural Equation Modeling-Partial Least Squares (SEM-PLS). The research findings and data analysis demonstrate that the Halal Product Supply Chain has a direct and substantial influence on Halal Product Commerce. In the same vein, the endorsement of Sharia Banking likewise exerts a direct and substantial impact on the commerce of Halal Products. Moreover, the Halal Product Supply Chain exerts a direct and favorable impact on the Sharia Economic Growth of Halal Products. In addition, governmental endorsement of Sharia Banking directly and positively influences the growth of the Sharia Economy, particularly in the production of Halal Products. Ultimately, the Halal Product Trading System exerts a direct and substantial impact on the Sharia Economic Growth of Halal Products. Halal Product Commerce supports the Halal Product Supply Chain and offers Sharia Banking Assistance to foster the development of the Halal Product Sharia Economy in Indonesia. DOI: 10.5267/j.uscm.2024.2.009 Keywords: Halal Product Supply Chain, Sharia Banking Support, Halal Product Commerce, Halal Product Sharia Economic Growth
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2. |
The integration of supplier and customer: The role of trust as a mediator on supply chain performance in small retail stores
, Available Online, February, 2024 J.E. Sutanto, Eric Harianto, Denpharanto Agung Krisprimandoyo and Nilay Balkan PDF (360K) |
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Abstract: This study aims to investigate the integration of suppliers and customers with the role of trust (TR) as a mediator on supply chain performance in small retail stores. The sampling technique uses purposive sampling to represent the total sample used, 170 outlets or respondents and data analysis using programs with SmarPLS. The finding of this study stated that the effect of supplier integration (SI) on customer integration (CI) and the effect of CI in addition to TR and on SCP are all stated to have a positive and significant effect. However, Customer Integration has a negative and not significant effect on supply chain performance (SCP) through TR. Novelty of this study is the implementation of supply chain integration for development in the retail business sector, especially in Indonesia. Then, this study shows integration as a communication aspect of collaboration between companies. Implication of this study is useful for franchise management and small retail shop owners in mutually beneficial collaboration in developing Micro, Small and Medium Enterprises (SMSMEs) so that their businesses can develop, survive and be sustainable growth in the future. DOI: 10.5267/j.uscm.2024.2.008 Keywords: Small Retail Stores, Sustainable growth, SMSMEs, Supply Chain Performance, Retail Industry
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2. |
The factors influencing on “made in Vietnam” electric cars demand
, Available Online, February, 2024 Nguyen Thi Van Anh, Hoang Thanh Tung, Lam Tuan Hung and Truong Thi Tuyet PDF (360K) |
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Abstract: This article examines the factors affecting the demand for “Made in Vietnam” electric cars. The research results 6 main factors affecting the demand for “Made in Vietnam” electric cars including (1) Prices of “Made in Vietnam” electric cars; (2) Consumer income; (3) Consumer taste; (4) Price of related goods (including substitutes and complementary goods); (5) Market expectations for “Made in Vietnam” electric cars; (6) Policy institutions and consumers’ psychology towards environmentally friendly products. On that basis, the research team used Eviews8 software to test the impact of price factors and related commodity prices on the quantity and demand of electric cars. The results also indicate that when the price of “Made in Vietnam” electric cars increases by 1%, the quantity demanded for “Made in Vietnam” electric cars decreases by 1.39%; When income increases to 1%, consumers will be willing to save 0.26% to buy an electric car. If the price of substitute goods increases by 1%, the demand for “Made in Vietnam” electric cars will increase by 1.91%, and if the price of complementary goods increases by 1%, the demand for “Made in Vietnam” electric cars will decrease by 3.12%. From the results obtained, the research team has some recommendations to stimulate demand for “Made in Vietnam” electric cars, a product with many advantages in the green fuel era. DOI: 10.5267/j.uscm.2024.2.007 Keywords: Factors affecting, Demand, Electric cars, Made in Vietnam
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2. |
The Impact of Information and Communication Technology on Commercial Banks’ Performance: Evidence from MENA
, Available Online, February, 2024 Ahmad A. Al-Naimi, Ahid Yaseen, Mohammad Ahmad Alnaimat, Shafiq Al Abed and Umar Farooq PDF (360K) |
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Abstract: The importance of information in achieving different organizational goals cannot be overstated since it ensures the rapid distribution of resources required to achieve desirable goals. The banking industry’s environment is incredibly dynamic and undergoes quick changes because of creativity, innovation, technological advancements, altered perceptions, and customer expectations. The center of the change curve is information and communication technology (ICT). Business organizations, particularly those in the banking sector, operate in a complex and competitive environment defined by shifting conditions and a volatile economic climate. Data for 20 MENA countries has been collected from the World Bank database between 1997 and 2021. Two-step System (Generalized Method of Moments) GMM were used to evaluate the influence of intrinsic features of individuals in a panel data set and avoid bias caused by omitted variables. The impact of the relationship between banks' performance and their use of ICT was evaluated in this study. The data analysis revealed that the impact of ICT on bank performance in MENA is positive. This suggests that a little shift in the banking industry's investment and adoption of ICT will result in a corresponding rise in profit levels. DOI: 10.5267/j.uscm.2024.2.006 Keywords: ICT, Finance, Performance, Profitability, Banking, MENA
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2. |
Examining antecedents’ factors influencing the customer co-creation value using open-sooq app in Jordan
, Available Online, February, 2024 Khaled Aboalganam, Hasan Alhanatleh, Manaf Al-Okaily, Mahmoud Alghizzawi, Amineh Khaddam and Dmaithan Almajali PDF (360K) |
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Abstract: Discovering the marketers and advertisers’ knowledge provides an ability to present a well understanding of how value could be created. The main purpose of this research is to identify the factors influencing the marketers and advertisers’ co-creation value in mobile applications setting in Jordan through applying several information systems theories. Structural Equation Model (SEM) was used for data analysis and hypothesis testing. The convenience method was also approached to determine the sample size and data collection method. The result of the recent study confirms that extended Technology Acceptance Model (TAM) and eTailQ model provide a capability to determine, increase, or generate the marketers and advertisers value using Open-Sooq app in Jordan. Finally, the current research had some theoretical and practical implications, limitations, and future orientation studies that were discussed in their specific parts. DOI: 10.5267/j.uscm.2024.2.005 Keywords: Information Technology, Digital Marketing, e-TailQ Model, Co-Creation Value, TAM, Mobile App
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2. |
The role of relational benefits and brand experience in forming customer perceived value and its impact on e-WOM and willingness to pay more
, Available Online, February, 2024 Hery Winoto Tj and Bernard Tirtomoeljono Widjaja PDF (360K) |
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Abstract: This research explores the mediating role of the value perceived and received by consumers (customer-perceived value) in the context of brand experience and relational benefits, as well as their impact on consumers' willingness to pay more. Additionally, this research investigates consumers' desires to share experiences via social media (e-WOM) when consuming these products and services with their relatives. Using a purposive sampling technique, we obtained responses from 256 consumers of fast-food restaurants spread across Jakarta. The research results prove that relational benefits and brand experience are important in building consumer perceived value, ultimately influencing the emergence of positive e-WOM and the willingness of fast-food restaurant consumers to pay more. DOI: 10.5267/j.uscm.2024.2.004 Keywords: Brand Experience, Customer Perceived Value, e-WOM, Relational Benefit, Willingness to Pay More
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2. |
The effect of knowledge management on organizational performance in the service sector: The role of transformational leadership as the moderating
, Available Online, February, 2024 Hamzeh Alhawamdeh, Haitham Ali Hijazi, Baha Aldeen Mohammad Fraihat, Abbas Mohammad Alhawamdeh, Fadi Shehab Shiyyab and Manaf Al-Okaily PDF (360K) |
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Abstract: The main aim of the current study is to assess the relationship between knowledge management (KM) capabilities and organizational performance (OP) in developed nations. In addition, this study also aims to assess the moderating influence of transformational leadership (TL) between KM infrastructure (KMCI) and organizational performance (OP) of the Jordanian service and tourism sectors. In this study, it’s suggested that KMCI and its components will directly affect OP. In addition, it’s expected that TL moderates the relation between study variables. Purposive sampling was used to gather data from the service and tourism sectors in Jordan, as it is the population of this study. Partial Least Squares was used to analyze the data. The findings indicate that KMCI and its components significantly affect OP. TL moderated the effect of KMCI on OP. It is advised for decision-makers to concentrate on KMCI, create the proper culture and organizational structure, and improve its technologies to support the growth of KM activities in Jordanian service and tourism sectors. DOI: 10.5267/j.uscm.2024.2.003 Keywords: Knowledge Management, Dynamic Capabilities, Organizational Performance, Transformational Leadership, Jordanian Context
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2. |
Improving co-creation strategies and competitive strategies to achieve business performance
, Available Online, February, 2024 Edwin Aristiawan, Sucherly, Sulaeman Rahman Nidar and Umi Kaltum PDF (360K) |
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Abstract: The foundation of this study is the findings from implementing co-creation and competitive strategies to increase the operation efficiency of wholesale service companies of Information Communication Technology (ICT) of network, internet and infrastructure in Indonesia. It is necessary to review journal papers that discuss business performance in wholesale service companies of ICT of network, internet, and infrastructure. The study aims to find out whether a co-creation strategy and competitive strategy can drive business performance. The research method uses a quantitative approach using data collected using 54 random samples from a population and the data were analyzed using SEM-PLS. Results showed that both co-creation and competitive strategy affected business performance, but the competitive strategy was dominant. The insights gathered from this study should help wholesale service companies of ICT continually enhance their co-creation and competitive strategies, which will boost their overall performance. DOI: 10.5267/j.uscm.2024.2.002 Keywords: Wholesale Service Company, Co-Creation Strategies, Competitive Strategies, Business Performance, Information Communication Technology
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The adoption of business-to-consumer commerce for small and medium enterprises growth
, Available Online, January, 2024 Aflit Nuryulia Praswati, I Made Sukresna, Nalal Muna and Nilna Muna PDF (360K) |
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Abstract: This study aimed to address the underexplored area of the adoption of Business-to-Consumer (B2C) Commerce by Small and Medium Enterprises (SMEs). In addition, this study specifically focused on factors influencing B2C adoption by SMEs, its impact on marketing performance, and potential strategies for optimization. Recognizing the scarcity of quantitative studies on digitization's impact on SMEs, this study emphasized the need for a systematic understanding of these enterprises’ responses to e-commerce adoption. In line with the Technology-Organization-Environment (TOE) framework, the primary focus was on the continuous evaluation and optimization of e-commerce platforms, including AI integration, within core marketing strategies. Based on customer tech-savviness in the environmental dimension, adapting e-commerce strategies ensured a comprehensive approach in the evolving technological landscape. While providing valuable insights, several limitations, such as context-specific findings and potential response bias due to self-reported data were also identified. Consequently, future investigations were advised to include comparative studies between e-commerce-adopting and conventionally operating organizations, as well as explore perspectives of e-commerce users and consider industry-specific variations. This was pertinent because investigating e-commerce implementation in emerging technologies and platforms could offer insights into the dynamic landscape of digital business. In conclusion, this study contributed to the cognition of B2C Commerce adoption in SMEs, offering practical insights and strategic recommendations for leveraging technology to enhance marketing performance and overall business growth. DOI: 10.5267/j.uscm.2024.2.001 Keywords: E-commerce adoption, Dynamic marketing, Marketing performance, Small and medium business, B2C
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Supply chain and digital marketing in increasing the acceleration of repositioning in the millennial generation and the implications for cooperative sustainability
, Available Online, January, 2024 Lelo Sintani, Basrowi, Trecy E. Anden and Anike Retawati PDF (360K) |
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Abstract: The aim of this research is to analyze the influence of supply chain and digital marketing in increasing the acceleration of repositioning in the Millennial Generation and its implications for the sustainability of cooperatives in the city of Palangka Raya where the study was executed. The sample in this study was 250 respondents consisting of the millennial generation (born 1981-1996) and Generation Z (born 1997-2012), using the Stratified random sampling technique. Data collected through questionnaires was then analyzed using SEM-PLS. The findings of the research and data analysis indicate that: Supply Chain and Digital Marketing directly have a positive and significant effect on the Acceleration of Repositioning in the Millennial Generation in Palangka Raya City; Apart from that, Supply Chain, Digital Marketing and Accelerated Repositioning to the Millennial Generation directly have a positive and significant impact on the Sustainability of Cooperatives in the City of Palangka Raya; Accelerating Repositioning in the Millennial Generation was able to partially mediate Supply Chain and Digital Marketing towards Cooperative Sustainability in Palangka Raya City, Central Kalimantan Province, Indonesia. So, it can be concluded that to improve Cooperative Sustainability among the Millennial Generation in Indonesia, important factors that must be improved include Supply Chain, Digital Marketing, and Accelerated Repositioning. DOI: 10.5267/j.uscm.2024.1.025 Keywords: Supply chain, Digital marketing, Accelerated repositioning, Sustainability
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The role of service innovation and competitive advantage ad mediators of product innovation on marketing performance: Evidence from the SME manufacturing firms in Indonesia
, Available Online, January, 2024 J. E. Sutanto, Eric Harianto and Denpharanto Agung Krisprimandoyo PDF (360K) |
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Abstract: This paper aims to explore the role of service innovation and competitive advantage as a mediator of product innovation on marketing performance of small and medium enterprises (SMEs) manufacturing firms in Indonesia. The sample size used in the research was 180 SMEs and the sampling technique is area (cluster) sampling. Furthermore, the sample criteria or respondents, whose researchers' recommendations for filling in the research instrument are managers and can represent company owners. Findings provide empirical evidence that service innovation on marketing performance; competitive advantage on marketing performance; product innovation on service innovation; and product innovation on competitive advantage have positive and significant effects, except the influence of competitive advantage on marketing performance which was not significant. DOI: 10.5267/j.uscm.2024.1.024 Keywords: Service Innovation, Marketing Performance, Product Innovation, Competitive Advantage, SMEs
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The role of viral marketing relationship and customer reviews as mediating of consumer trust to purchase Indonesian products
, Available Online, January, 2024 Meitiana, Vivy Kristinae, Roby Sambung and Rinto Alexandro PDF (360K) |
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Abstract: The aim of the research is to analyze the influence of viral marketing and customer reviews on purchasing decisions with consumer trust as a mediating variable. In marketing theory, purchasing decisions can be improved by mediating consumer trust, so that products can be sustainable. The study was conducted on Indonesian iced tea products, which are typical tea leaf products from Indonesia. The type of research used in this research is quantitative and analyzed using PLS. 105 respondents in the research were customers of Indonesian iced tea products in Palangka Raya City. The research results show that viral marketing, customer reviews mediated by consumer trust variables had a significant positive effect on purchasing decisions, viral marketing had a significant positive effect on purchasing decisions, viral marketing had a significant positive effect on consumer trust, customer reviews had a significant positive effect on purchasing decisions, customer reviews had a significant positive effect on consumer trust and consumer trust had a significant positive effect on purchasing decisions for Indonesian Iced Tea products in the city of Palangkaraya. DOI: 10.5267/j.uscm.2024.1.023 Keywords: Viral Marketing, Customer Review, Consumer Trust, Purchase Decision
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6. |
The impact of brand's effectiveness on navigating issues related to diversity equity and inclusion
, Available Online, January, 2024 Ahmad Al Adwan and Malek Alsoud PDF (360K) |
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Abstract: Diversity, equity, and inclusion (DEI) are crucial for commercial success, fostering innovation, fresh ideas, and mutual respect. Prioritizing DEI is vital for businesses to connect with a broader customer base. A study examined how effective diversity management influences a brand's diverse customer base and DEI policies. It explored the impact of DEI culture, workforce, evaluation practices, product issue resolution, and diversity partnerships on customers. Multinational entities surveyed, with 176 online HR and marketing experts participating. Likert scales, gauged responses, and structured equation modeling analyzed data. The study found that embedding DEI into company culture, maintaining diverse personnel, monitoring DEI performance, addressing DEI challenges with products, and engaging diverse partners positively affect a varied customer base. The research emphasizes that multicultural team leaders must prioritize diversity management for successful implementation, providing a theoretical and statistical framework for effective DEI policies across diverse clienteles. DOI: 10.5267/j.uscm.2024.1.022 Keywords: Satisfaction, Prediction, Partnership, Acceptance, Collaboration, Teamwork, Innovation, Inclusiveness
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