A dynamic balanced scorecard for identification internal process factor


Javad sofiyabadi and Sakineh Noori Nasab


We present a dynamic balanced score card (BSC) to investigate the strategic internal process management factors. The proposed dynamic BSC emphasizes on internal processes aspect, and using VIKOR and Shannon Entropy, determinants the internal processes, process management and improvement and all important factors are ranked. The current study first introduces dynamic BSC and examines effective factors on the process. The proposed model focuses on internal processes perspective of BSC and determines importance degree of each factor is used using VIKOR decision-making techniques.


DOI: j.msl.2012.04.015

Keywords: Process management ,Dynamic Scorecard ,VIKOR ,Processes Strategic Control

How to cite this paper:

sofiyabadi, J & Noori Nasab, S. (2012). A dynamic balanced scorecard for identification internal process factor.Management Science Letters, 2(5), 1721-1730.


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