Outsourcing and its impact on operational objectives and performance: a study of Iranian telecommunication industries


Amir Reza Khaki and Sadra Rashidi


Through outsourcing, a company can expand and develop its sources and capacities by accessing to higher quality services and better functionality. This paper deals with the perception of the managers of the telecommunication industry sector on the effects of outsourcing on operational strategy and especially on the issues associated with cost reduction, developed quality, flexibility and better service. Because of the importance of the strategic feature of outsourcing, we examined its effects on the organizational function of the telecommunication industries. This study shows that managers believe that outsourcing has a great impact not only on the cost reduction but also on other goals of operational strategies, which makes outsourcing become inherently more strategic. In addition, it seems that outsourcing influences function noticeably.


DOI: j.msl.2011.08.013

Keywords: Outsourcing ,Productivity ,Supply chain management ,Efficiency

How to cite this paper:

Khaki, A & Rashidi, S. (2012). Outsourcing and its impact on operational objectives and performance: a study of Iranian telecommunication industries.Management Science Letters, 2(1), 235-244.


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