Publications

Kondasani, R.K.R., Panda, R.K., Basu, R. Better healthcare setting for better healthcare service quality: An empirical analysis of Indian consumers’ perspective (2019) International Journal of Quality and Reliability Management, 36 (10), pp. 1665-1682.

Jaiswal, A., Basu, R., Bhola, P. Proposed decision framework for smart product development in industry 4.0: An Indian Perspective (2019) 2019 6th International Conference on Control, Decision and Information Technologies, CoDIT 2019, art. no. 8820582, pp. 628-633.

Basu, R., Bhola, P., Ghosh, I., Dan, P.K. Critical linkages between quality management practices and performance from Indian IT enabled service SMEs (2018) Total Quality Management and Business Excellence, 29 (7-8), pp. 881-919.

Basu, R., Bhola, P., Dan, P.K. Neoteric quality improvement approach in resource constrained Indian service SMEs: A concept note (2017) International Journal of Productivity and Quality Management, 21 (4), pp. 516-531.

Basu, R., Bhola, P., & Dan, P. K. (2017). Neoteric quality improvement approach in resource constrained Indian service SMEs: a concept note. International Journal of Productivity and Quality Management, 21(4), 516-531.

Basu, R., Basu, R., Bhola, P., & Bhola, P. (2016). Impact of quality management practices on performance stimulating growth: Empirical evidence from Indian IT enabled service SMEs. International Journal of Quality & Reliability Management, 33(8), 1179-1201.

Basu, R., & Bhola, P. (2016). Integrating fuzzy MCDM methodology to investigate quality management practices in Indian digital service SMEs. International Journal of Services and Operations Management, 25(2), 173-205.

Basu, R., & Bhola, P. (2015). Exploring quality management practices and its pattern analysis in Indian service SMEs. Journal of Enterprising Culture, 23(02), 199-235.

Basu, R., & Bhola, P. (2014). A framework to identify service quality determinants of IT enabled scalable ventures: a study from Indian context. Journal of Information & Knowledge Management, 13(04), 1450032.

Basu, R., & Bhola, P. (2014, June). An approach to prioritize quality dimensions of IT enabled small service firms: A study of Indian SMEs. In Service Systems and Service Management (ICSSSM), 2014 11th International Conference on (pp. 1-6). IEEE.

Basu, R., & Biswas, D. (2013). A study on Indian higher educational institute based business incubators. Journal of Enterprising Culture, 21(02), 199-225.

Basu, R., Upadhyay, P., Das, M. C., & Dan, P. K. (2012). An approach to identify issues affecting ERP implementation in Indian SMEs. journal of industrial engineering and management, 5(1), 133.

Basua, R., Upadhyay, P., & Dan, P. (2011). Factors influencing ERP implementation in Indian SMEs: An empirical analysis. Management Science Letters, 1(2), 89-98.

Upadhyay, P., Basu, R., & Dan, P. K. (2011). Issues before Indian Small and Medium Scale Enterprises Opting for ERP Implementation. Information Intelligence, Systems, Technology and Management, 41-50.

Upadhyay, P., Basu, R., Adhikary, R., & Dan, P. K. (2010). A comparative study of issues affecting ERP implementation in large scale and small medium scale enterprises in India: A Pareto approach. International Journal of Computer Applications, 8(3), 23-28.