Editor


Abbas Keramati Information Technology Management, Ryerson, Canada
Email: akeramati@ryerson.ca


Abbas Keramati

Mosavi, S.M., Sangari, M.S., Keramati, A. An integrative framework for customer switching behavior (2018) Service Industries Journal, pp. 1-28. Article in Press.

Ahmadizadeh-Tourzani, N., Keramati, A., Apornak, A. Supplier selection model using QFD-ANP methodology under fuzzy multi-criteria environment (2018) International Journal of Productivity and Quality Management, 24 (1), pp. 59-83.

Khatibi, V., Keramati, A., Montazer, G.A. A Business Intelligence Approach to Monitoring and Trend Analysis of National R&D Indicators (2017) EMJ - Engineering Management Journal, 29 (4), pp. 244-257.

Nazari-Shirkouhi, S., Keramati, A. Modeling customer satisfaction with new product design using a flexible fuzzy regression-data envelopment analysis algorithm (2017) Applied Mathematical Modelling, 50, pp. 755-771.

Azadeh, A., Ghaderi, S.F., Pashapour, S., Keramati, A., Malek, M.R., Esmizadeh, M. A unique fuzzy multivariate modeling approach for performance optimization of maintenance workshops with cognitive factors (2017) International Journal of Advanced Manufacturing Technology, 90 (1-4), pp. 499-525.

Jafari, A., Heydari, J., Keramati, A. Factors affecting incentive dependency of residents to participate in e-waste recycling: a case study on adoption of e-waste reverse supply chain in Iran (2017) Environment, Development and Sustainability, 19 (1), pp. 325-338.

Azadeh, A., Pourebrahim Ahvazi, M., Motevali Haghighii, S., Keramati, A. Simulation optimization of an emergency department by modeling human errors (2016) Simulation Modelling Practice and Theory, 67, pp. 117-136.

Najmi, A., G, H.S., Keramati, A. Energy consumption in the residential sector: a study on critical factors (2016) International Journal of Sustainable Energy, 35 (7), pp. 645-663.

Keramati, A., Shapouri, F. Multidimensional appraisal of customer relationship management: integrating balanced scorecard and multi criteria decision making approaches (2016) Information Systems and e-Business Management, 14 (2), pp. 217-251.

Aghajani, M., Keramati, A., Moghadam, R.T., Mirjavadi, S.S. A mathematical programming model for cellular manufacturing system controlled by kanban with rework consideration (2016) International Journal of Advanced Manufacturing Technology, 83 (5-8), pp. 1377-1394.

Asadollahi-Yazdi, E., Hassan, A., Siadat, A., Dantan, J.Y., Azadeh, A., Keramati, A. Multi-objective optimization for inspection planning using NSGA-II (2016) IEEE International Conference on Industrial Engineering and Engineering Management, 2016-January, art. no. 7385882, pp. 1422-1426.

Keramati, A., Afshari-Mofrad, M., Behmanesh, I., Gholami, R. The impact of information technology maturity on firm performance considering the moderating role of relational maturity: An empirical research (2016) International Journal of Business Information Systems, 23 (1), pp. 23-43.

Shapouri, F., Keramati, A. A framework for constructing customer relationship management strategy map based on multiple criteria decision-making approach (2015) International Journal of Electronic Customer Relationship Management, 9 (2-3), pp. 175-188.

Nazari-Shirkouhi, S., Keramati, A., Rezaie, K. Investigating the effects of customer relationship management and supplier relationship management on new product development [Istraživanja učinaka upravljanja odnosa s kupcima i upravljanja odnosa s dobavljačima na razvoj novog proizvoda] (2015) Tehnicki Vjesnik, 22 (1), pp. 191-200.

Keramati, A., Yousefi, N., Omidvar, A. Default probability prediction of credit applicants using a new fuzzy KNN method with optimal weights (2014) Handbook of Research on Organizational Transformations through Big Data Analytics, pp. 429-465.

Azadeh, A., Keramati, A., Karimi, A., Jiryaei Sharahi, Z., Pourhaji, P. Design of integrated information system and supply chain for selection of new facility and suppliers by a unique hybrid meta-heuristic computer simulation algorithm (2014) International Journal of Advanced Manufacturing Technology, 71 (5-8), pp. 775-793.

Shakhsi Salim, F., Keramati, A. How to Make Iranian Banks Customer Oriented with Use of Customer Relationship Management Concepts? Methodology and Comprehensive Architecture: An Action Research Study (2014) Systemic Practice and Action Research, 27 (4), pp. 377-395.

Keramati, A., Jafari-Marandi, R. Webpage clustering - Taking the zero step: A case study of an iranian website (2014) Journal of Web Engineering, 13 (3-4), pp. 333-360.

Samadi, H., Nazari-Shirkouhi, S., Keramati, A. Identifying and analyzing risks and responses for risk management in information technology outsourcing projects under fuzzy environment (2014) International Journal of Information Technology and Decision Making, 13 (6), pp. 1283-1323.

Keramati, A., Ahmadizadeh-Tourzani, N., Nazari-Shirkouhi, S., Teshnizi, E.S., Ashjari, B. A QFD-ANP methodology for supplier selection under perspective of requirements in automotive industry (2014) International Journal of Productivity and Quality Management, 14 (4), pp. 492-517.

Keramati, A., Jafari-Marandi, R., Aliannejadi, M., Ahmadian, I., Mozaffari, M., Abbasi, U. Improved churn prediction in telecommunication industry using data mining techniques (2014) Applied Soft Computing Journal, 24, pp. 994-1012.

Nazari-Shirkouhi, S., Shakouri, H., Javadi, B., Keramati, A. Supplier selection and order allocation problem using a two-phase fuzzy multi-objective linear programming (2013) Applied Mathematical Modelling, 37 (22), pp. 9308-9323.

Azadeh, M.A., Keramati, A., Tolouei, H., Parvari, R., Pashapour, S. Estimation and optimisation of right-censored data in survival analysis by neural network (2013) International Journal of Business Information Systems, 14 (3), pp. 322-334.

Azadeh, A., Rouzbahman, M., Saberi, M., Valianpour, F., Keramati, A. Improved prediction of mental workload versus HSE and ergonomics factors by an adaptive intelligent algorithm (2013) Safety Science, 58, pp. 59-75.

Nazari-Shirkouhi, S., Keramati, A., Rezaie, K. Improvement of customers' satisfaction with new product design using an adaptive neuro-fuzzy inference systems approach (2013) Neural Computing and Applications, 23 (SUPPL1), pp. 333-343.

Keramati, A., Sangari, M.S. A success framework to investigate critical factors associated with implementation of customer relationship management: A fuzzy ANP approach (2013) Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies, pp. 133-152.

Keramati, A., Samadi, H., Nazari-Shirkouhi, S. Managing risk in information technology outsourcing: An approach for analysing and prioritising using fuzzy analytical network process (2013) International Journal of Business Information Systems, 12 (2), pp. 210-242.

Keramati, A., Salehi, M. Website success comparison in the context of e-recruitment: An analytic network process (ANP) approach (2013) Applied Soft Computing Journal, 13 (1), pp. 173-180.

Keramati, A., Nazari-Shirkouhi, S., Moshki, H., Afshari-Mofrad, M., Maleki-Berneti, E. A novel methodology for evaluating the risk of CRM projects in fuzzy environment (2013) Neural Computing and Applications, 23 (SUPPL1), pp. 29-53.

Keramati, A., Samadi, H., Nazari-Shirkouhi, S., Askari, N. Identifying and prioritising critical success factors for CRM implementation: A case study (2012) International Journal of Electronic Customer Relationship Management, 6 (3-4), pp. 235-256.

Aghajani, M., Keramati, A., Javadi, B. Determination of number of kanban in a cellular manufacturing system with considering rework process (2012) International Journal of Advanced Manufacturing Technology, 63 (9-12), pp. 1177-1189.

Rezaeinia, S.M., Keramati, A., Albadvi, A. An integrated AHP-RFM method to banking customer segmentation (2012) International Journal of Electronic Customer Relationship Management, 6 (2), pp. 153-168.

Soltanifar, E., Keramati, A., Moshki, R. An innovative model of business management in knowledge-based organisations: The case of the business incubators (2012) International Journal of Business Innovation and Research, 6 (5), pp. 573-596.

Keramati, A., Taeb, R., Larijani, A.M., Mojir, n. A combinative model of behavioural and technical factors affecting 'Mobile'-payment services adoption: An empirical study (2012) Service Industries Journal, 32 (9), pp. 1489-1504.

Keramati, A., Azadeh, M.A., Mehran-Gohar, M., Afshari-Mofrad, M. Investigating the effects of information technology investment on bank performance: Considering the role of environmental dynamism and strategy (2012) International Journal of Applied Decision Sciences, 5 (1), pp. 32-46.

Keramati, A., Sharif, H.J., Azad, N., Soofifard, R. Role of Subjective Norms and Perceived Behavioral Control of Tax Payers in Acceptance of E-Tax Payment System (2012) International Journal of E-Adoption, 4 (3), pp. 1-14.

Mohebbi, S., Khatibi, V., Keramati, A. A Household Internet Adoption Model Based on Integration of Technology Acceptance Model, Theory of Planned Behavior, and Uses and Gratifications Theory: An Empirical Study on Iranian Households (2012) International Journal of E-Adoption, 4 (1), pp. 51-69.

Keramati, A., Mojir, N., Afshari-Mofrad, M., Jahanandish, I., Derakhshani, A. An artificial neural network-based DSS to prioritise information technology and its complementary investments in industrial firms (2012) International Journal of Business Information Systems, 9 (2), pp. 149-168.

Khatibi, V., Iranmanesh, H., Keramati, A. A neuro-IFS intelligent system for marketing strategy selection (2011) Communications in Computer and Information Science, 241 CCIS, pp. 61-70.

Keramati, A., Hosseini, M., Darzi, M., Liaei, A.A. Cultural algorithm for feature selection (2011) Proceedings - 3rd International Conference on Data Mining and Intelligent Information Technology Applications, ICMIA 2011, art. no. 6108401, pp. 71-76.

Keramati, A., Afshari-Mofrad, M., Kamrani, A. The role of readiness factors in E-learning outcomes: An empirical study (2011) Computers and Education, 57 (3), pp. 1919-1929.

Nili, A., Keramati, A. Investigating the correlation between customer retention programs of CRM and customer retention in e-banking context (2011) Communications in Computer and Information Science, 194 CCIS, pp. 527-536.

Khatibi, V., Mohebbi, S., Keramati, A. An integrated model of technological and behavioral perspectives for household internet adoption: An empirical study on iranian communities (2011) Communications in Computer and Information Science, 194 CCIS, pp. 653-666.

Keramati, A., Afshari-Mofrad, M., Amir-Ashayeri, D., Nili, A. The intervening role of infrastructures in e-learning performance (2011) Communications in Computer and Information Science, 194 CCIS, pp. 646-652.

Golmohammadi, A., Ghareneh, N.S., Keramati, A., Jahandideh, B. Importance analysis of travel attributes using a rough set-based neural network: The case of Iranian tourism industry (2011) Journal of Hospitality and Tourism Technology, 2 (2), pp. 155-171.

Keramati, A., Golian, H.R., Afshari-Mofrad, M. Improving business processes with business process modelling notation and business process execution language: An action research approach (2011) International Journal of Business Information Systems, 7 (4), pp. 458-476.

Keramati, A., Ardabili, S.M.S. Churn analysis for an Iranian mobile operator (2011) Telecommunications Policy, 35 (4), pp. 344-356.

Razmi, J., Keramati, A. Minimizing the supplying cost of leverage items: A mathematical approach (2011) International Journal of Engineering, Transactions A: Basics, 24 (3), pp. 259-273.

Keramati, A., Saremi, M.S., Afshari-Mofrad, M. Citizen relationship management critical success factors: An empirical study of municipality of Tehran (2011) International Journal of Electronic Governance, 4 (4), pp. 322-347.

Keramati, A., Behmanesh, I. Assessing the impact of information technology on firm performance using canonical correlation analysis (2010) International Journal of Business Information Systems, 6 (4), pp. 497-513.

Azadeh, A., Keramati, A., Jafari Songhori, M. An integrated multivariate approach for optimisation of IT/IS investment in conventional power plants (2010) International Journal of Business Information Systems, 5 (1), pp. 84-101.

Azadeh, A., Keramati, A., Karimi, A., Moghaddam, M. A multi-objective genetic algorithm for scheduling optimisation of m job families on a single machine (2010) International Journal of Industrial and Systems Engineering, 6 (4), pp. 417-440.

Keramati, A., Mehrabi, H., Mojir, N. A process-oriented perspective on customer relationship management and organizational performance: An empirical investigation (2010) Industrial Marketing Management, 39 (7), pp. 1170-1185.

Keramati, A., Taeb, R., Larijani, A.M. The adoption of mobile payment: A descriptive study on Iranian customers (2010) International Journal of Electronic Customer Relationship Management, 4 (3), pp. 264-279.

Keramati, A., Nazari-Shirkouhi, S., Moshki, H., Berneti, E.M. A hierarchical structure to evaluate risk of customer relationship management (CRM) projects (2010) International Journal of Electronic Customer Relationship Management, 4 (2), pp. 97-124.

Mohamadlou, H., Ghodsi, R., Razmi, J., Keramati, A. A method for mining association rules in quantitative and fuzzy data (2009) 2009 International Conference on Computers and Industrial Engineering, CIE 2009, art. no. 5223873, pp. 453-458.

Azadeh, A., Keramati, A., Jafary Songhori, M. An integrated Delphi/VAHP/DEA framework for evaluation of information technology/information system (IT/IS) investments (2009) International Journal of Advanced Manufacturing Technology, 45 (11-12), pp. 1233-1251.

Taeb, R., Keramati, A., Larijani, A.M. Behavioral and technical factors affecting M-payment adoption: A proposal framework (2009) 2009 International Conference on Computer and Electrical Engineering, ICCEE 2009, 1, art. no. 5380470, pp. 331-335.

Keramati, A., Mojir, N., Mehrabi, H. Prioritizing investment in CRM resources to improve performance: An empirical investigation (2009) Proceedings - 2009 International Conference on Information Management and Engineering, ICIME 2009, art. no. 5077052, pp. 330-334.

Keramati, A., Azadeh, M.A., Mehran-Gohar, M. The impact of information technology investment on bank performance considering the role of moderator variables: Strategy and environmental dynamism (2009) Proceedings - 2009 International Conference on Information Management and Engineering, ICIME 2009, art. no. 5077055, pp. 347-351.

Keramati, A., Farshid, M., Salehi-Sangari, E., Zavareh, J.T. Customer relationship management activities in e-banking: The case of Iranian banks (2009) International Journal of Electronic Customer Relationship Management, 3 (3), pp. 207-235.

Azadeh, A., Keramati, A., Panahi, H. A hybrid GA-ant colony approach for exploring the relationship between IT and firm performance (2009) International Journal of Business Information Systems, 4 (5), pp. 542-563.

Keramati, A., Dardick, G.S., Mojir, N., Banan, B. Application of latent moderated structuring (LMS) to rank the effects of intervening variables on the IT and firm performance relationship (2009) International Journal of Applied Decision Sciences, 2 (2), pp. 167-188.

Keramati, A., Albadvi, A. Exploring the relationship between use of information technology in total quality management and SMEs performance using canonical correlation analysis: A survey on Swedish car part supplier sector (2009) International Journal of Information Technology and Management, 8 (4), pp. 442-462.

Keramati, A., Mehrabi, H., Mojir, N., Mousakhani, M. Customer relationship management and performance, a resource-based view of Iranian internet service industry (2009) International Journal of Electronic Customer Relationship Management, 3 (2), pp. 103-120.

Keramati, A., Azadeh, A., Ebrahimipour, V., Panahi, H. Application of a hybrid genetic-ant colony algorithm for exploring the relationship between IT and performance of organizations (2008) IIE Annual Conference and Expo 2008, pp. 1107-1112.

Keramati, A., Hadjiha, B., Saremi, M.S. A proposal framework for adoption of electronic payment services by iranian customers (2008) IEEE International Conference on Industrial Informatics (INDIN), art. no. 4618169, pp. 592-597.

Keramati, A., Mehrabi, H., Mousakhani, M. The role of human, organization and technology in building competitive advantage with crm: The case of iranian internet service industry (2008) IEEE International Conference on Industrial Informatics (INDIN), art. no. 4618300, pp. 1279-1284.

Keramati, A., Zavareh, J.T., Ellioon, A., Moshki, H., Sajjadiani, S. The adoption of Customer Relationship Management (CRM): an empirical study on Iranian firms (2008) International Journal of Electronic Customer Relationship Management, 1 (4), pp. 354-373.

Albadvi, A., Keramati, A., Razmi, J. Assessing the impact of information technology on firm performance considering the role of intervening variables: Organizational infrastructures and business processes reengineering (2007) International Journal of Production Research, 45 (12), pp. 2697-2734.

Azadeh, M.A., Keramati, A., Mohammadfam, I., Jamshidnedjad, B. Enhancing the availability and reliability of power plants through macroergonomics approach (2006) Journal of Scientific and Industrial Research, 65 (11), pp. 873-878.

Keramati, A., Albadvi, A. A proposal for a framework of research approaches on information technology impacts on corporate level productivity (2006) Information Technology Journal, 5 (5), pp. 813-822.